
myBBS Help
How can we help?
Articles, FAQs, and helpful tips — 100 articles and 175 answers.
Frequently asked questions
175 answers from across the help centre, in one place.
Helpful tips
Short habits: search first, match the bank line, lock the month last.
User Guide
The myBBS manual, chapter by chapter.
Popular articles
Start here
Getting started
What myBBS is (and how it thinks)
myBBS is a double-entry ledger with an automation layer on top. Understanding that order — ledger first, automation second — explains almost every design decision in the product.
ReadGetting started
A tour of the workspace
Where everything lives: the sidebar, the top bar, the company switcher, and the groups that organize a client workspace — Review, Banking, Payables, Receivables, Accounting, Close, Reports, Documents, AI, and Client Settings.
ReadGetting started
Your first week in myBBS
An ordered setup path: entity, chart of accounts, opening balances, bank accounts, then people and documents. Doing it in this order avoids most of the rework.
ReadGetting started
How myBBS is organized
Firm, client, and company; the daily path through Review, Banking, and Close.
ReadGetting started
Sample documents and templates
Teaching files you can download: a chart of accounts, a bank statement, bills, invoices, a journal entry, and printable invoice and bill pages.
ReadGetting started
Home: every client at once
Firm staff land on Home. It is the picture of every client you reach, not one client's books.
ReadGetting started
My Day
Your personal queue across every client: what is assigned to you, what landed overnight, and what is due today.
ReadClose & controls
The Review Queue
The daily work surface: all work, assigned to you, exceptions, journal approvals, and sync differences.
ReadAI & automation
Document Library
The evidence shelf: every stored file, filtered by channel and kind. Intake is the extraction desk next door.
ReadClose & controls
Close Checklist and Task Board
Inside a close month folder: the Task Board, Reconciliations, Close Checklist, Intercompany, Eliminations, and Consolidated Statements.
ReadThe ledger
How the general ledger works
myBBS keeps one immutable, hash-chained journal. Everything else — every report, balance, and dashboard tile — is computed from it. Here is what that means in practice.
ReadThe ledger
Designing and maintaining the chart of accounts
Account types and why they matter, how deep to go, when to use a dimension instead of a new account, and how to change the chart safely once activity exists.
ReadBanking
Setting up bank and card accounts
How bank accounts pair with the chart of accounts, the difference between connected feeds and manual accounts, and what to do when an account closes.
ReadBanking
Categorizing the transaction feed
Turning raw bank activity into posted entries: what the AI proposes, how to review efficiently, matching against open bills and invoices, and building rules that hold up.
ReadBanking
Reconciling a bank account
The statement-to-book tie-out: pick the account, enter the statement's ending balance, tick what cleared, drive the difference to zero, and lock the period.
ReadBills & vendors
Entering a bill
Getting bills into myBBS by email, upload, or hand entry; what the intake extraction does; and how to code, split, and route a bill correctly.
ReadInvoices & customers
Creating and sending an invoice
Building an invoice that gets paid: dates, terms, line detail, sales tax, delivery, and what posts to the ledger when you send it.
ReadReports
The reports hub
Every report myBBS produces, what each one answers, and the two things that change what a report shows: scope and date range.
ReadReports
Reading the Profit & Loss
How the statement is built, what gross margin tells you, why cash and profit differ, and the checks worth running before believing a month.
ReadClose & controls
Running a monthly close
The close checklist, the order that avoids rework, how the month folder is laid out, and when a period is genuinely ready to lock.
ReadClose & controls
The Exceptions queue
Machine-originated events that could not safely post: what the block reasons mean, how to clear them, and why a growing queue is a configuration signal.
ReadClose & controls
The audit trail and chain verification
The event log, the cryptographic chain that makes tampering detectable, external timestamp anchors, and how to produce an evidence bundle for an auditor.
ReadPayroll
Start Using Payroll
Choose a company, import one provider pay run, and review a standardized employee register.
ReadPayroll
Import and Review a Pay Register
Prepare CSV, JSON or PDF source data and reconcile a single payroll run before accounting.
ReadClient portal
The client portal
What clients see when they sign in, how the portal stays current without anyone sending attachments, and what clients can and cannot do.
ReadAI & automation
How the AI in myBBS works
What the automation does, the boundary it will not cross, why ambiguity becomes an exception rather than a guess, and how machine work stays attributable.
ReadAI & automation
Document intake
Getting documents in by email or upload, what extraction produces, how detection classifies a document, and how to fix a bad extraction.
ReadAI & automation
The myBBS coworker
The conversational assistant inside the workspace: what it can answer, what it can do on your behalf, and how it asks before acting.
ReadTroubleshooting
My statements look wrong
A diagnostic path for the most common causes of a Balance Sheet or Profit & Loss that does not make sense — in the order that finds them fastest.
ReadTroubleshooting
My reconciliation will not balance
Working the difference down: what specific difference amounts tell you, and the order of checks that finds the cause quickest.
ReadTips
Search before you hunt the sidebar
⌘K (Ctrl K) finds screens, companies, parties, and documents faster than opening every group.
ReadTips
Period is a folder, not a global filter
Opening a close month does not change Bank Feed, Review, or Reports. Only pages inside that folder are that month.
ReadTips
Proposed is not posted
Bank coding, intake fields, and agent drafts are proposals. Nothing reaches the journal until a person accepts it.
ReadTips
Match the bank line; do not type the bill again
The most common bookkeeping error is recording the same spend twice — once from the bill, once from the feed.
Read
Browse by area
Getting started
Orientation, first-week setup, and how the workspace is laid out.
11 articles
The ledger
Journal entries, the chart of accounts, dimensions, and how posting works.
7 articles
Banking
Bank accounts, statement imports, the transaction feed, and reconciliation.
7 articles
Bills & vendors
Vendor records, bill entry, approval routing, payment runs, and 1099s.
5 articles
Invoices & customers
Customers, invoicing, collections, payments received, and credit memos.
4 articles
Reports
Financial statements, aging, consolidation, budgets, and report packages.
10 articles
Close & controls
Monthly close, approvals, exceptions, period locks, and the audit trail.
7 articles
Payroll
Onboarding people, running payroll, taxes, contractors, and the GL bridge.
7 articles
Client portal
What clients see, how requests work, and sharing documents safely.
4 articles
AI & automation
What the AI does, where it stops, and how machine work gets reviewed.
9 articles
Administration
Settings, users and roles, approval policy, storage, security, and billing.
9 articles
Developers
API keys, the public v1 API, and webhook subscriptions.
3 articles
Troubleshooting
When something is out of balance, missing, stuck, or refusing to post.
5 articles
Tips
Short, practical habits that keep the books clean.
12 articles
100 articles · 308 sections · 61 how-tos