IT · Pricing
Light Remote IT Help Desk
Starting at$45per user a month
5 users minimum
What the price covers
1 supported user; business-hours remote help desk; 5-user minimum.
What we do
- Triage and resolve business-hours support requests
- Review escalations and assign out-of-scope work
What you get
Resolved support tickets or a documented next-owner handoff.
Not included
On-site support, after-hours coverage and project work.
Included in
Every Step. All 8.
- 01Log the support request and affected userBusiness hours · IT support
- 02Clarify the problem and its business impactBusiness hours · IT support
- 03Check the standard supported fixBusiness hours · IT support
- 04Troubleshoot and fix the issue remotelyBusiness hours · IT support
- 05Test the result with the userBusiness hours · IT support
- 06Close the ticket or record the next support ownerBusiness hours · IT support
- 07Review the escalation requestBusiness hours · Systems
- 08Assign out-of-scope or unresolved work to the appropriate ownerBusiness hours · Systems
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